Return & Refund Policy

RETURN & REFUND POLICY

Last Updated: April 13, 2026

At RIPSHOES LLC, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we are here to help. This policy outlines the conditions and procedures for returns and refunds to ensure a fair and transparent experience.

1. RETURN WINDOW

You have 30 days from the date you received your item to request a return. If 30 days have gone by since your delivery, we unfortunately cannot offer you a refund or exchange.

2. ELIGIBILITY FOR RETURNS

To be eligible for a return, your item must meet the following criteria:

• The product must be new, unused, and in the same condition that you received it.
• It must be in the original packaging with all tags and labels still attached.
• You must provide a receipt or proof of purchase (order number).

3. NON-RETURNABLE ITEMS

We cannot accept returns for:

• Items that show clear signs of use, wear, or damage not caused by our error.
• Items missing original parts, tags, or packaging.
• Items returned after the 30-day window.

4. HOW TO INITIATE A RETURN

To start a return, please follow these steps:

1. Contact our support team at support@ripshoes.com.
2. Provide your Order Number and the Reason for the return.
3. Our team will review your request and send you the return shipping instructions and the return address.

5. RETURN SHIPPING INSTRUCTIONS

• Packaging: Please pack the item securely in its original box to prevent damage during transit.
• Shipping Cost: Customers are responsible for paying for their own shipping costs for returning items (unless the item arrived damaged or incorrect). Shipping costs are non-refundable.
• No Restocking Fees: We do not charge any restocking or processing fees for returns.

6. REFUND PROCESS

Once we receive and inspect your return:

• We will send you an email to notify you that we have received your returned item.
• We will also notify you of the approval or rejection of your refund based on the item’s condition.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–10 business days.

7. EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange an item for a different size or color, the fastest way is to return the original item for a refund and place a new order for the desired product.

8. DAMAGED, DEFECTIVE, OR WRONG ITEMS

Please inspect your order upon reception. Contact us immediately at support@ripshoes.com if:

• The item is defective or damaged.
• You received the wrong item. We will evaluate the issue and make it right by providing a replacement or a full refund, including original shipping costs.

9. LATE OR MISSING REFUNDS

If you haven’t received a refund yet:

1. Check your bank account again.
2. Contact your credit card company; it may take some time before your refund is officially posted.
3. Contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at support@ripshoes.com.

10. ORDER CANCELLATIONS

You may request to cancel your order within 2 hours of placement. Once the order has entered the processing/handling stage, we are unable to cancel it. In such cases, you will need to follow the standard return process after the item is delivered.

11. POLICY UPDATES

RIPSHOES LLC reserves the right to modify this Return & Refund Policy at any time. Any changes will be updated on this page. We encourage customers to check this page frequently for any updates.

12. CONTACT INFORMATION

For any questions regarding returns or refunds, please reach out to our dedicated support team:

• Business Name: RIPSHOES LLC
• Owner: Theodore Christopher Martinez
• Address: 102 E. Magnolia Blvd, Burbank, CA 91502, United States
• Phone: +1 (818) 832 2507
• Email: support@ripshoes.com
• Support Hours: Mon–Sat, 8:00 AM – 7:00 PM (PST)