Return & Refund Policy

RETURN & REFUND POLICY

Last Updated: December 18, 2025

Thank you for shopping at ripshoes.com. We take great pride in the quality of our footwear. However, if you are not entirely satisfied with your purchase, we’re here to help. This policy outlines our procedures for returns and refunds, ensuring a transparent experience for all our customers.

1. 30-Day Return Window

We offer a 30-day return policy, meaning you have 30 days after receiving your footwear to request a return. To be eligible, your items must be:

• In the same condition as received (unworn, unused, and unwashed).
• In the original packaging with all tags and labels attached.
• Accompanied by a receipt or proof of purchase.

2. Transparent Return Fees

3. Return Process

4. Refunds

Approved refunds are processed within 7 business days and automatically applied to your original payment method. Please allow additional time for your bank to post the credit.

5. Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@ripshoes.com.

6. Non-Returnable Items

Certain items are excluded from our 30-day return policy for hygiene and safety reasons:

• Final sale or “Clearance” items.
• Gift cards.
• Footwear that shows visible signs of outdoor wear or damage caused by the customer.
• Customized or personalized footwear orders.

7. Order Cancellations

You may cancel your order within 12 hours of purchase. Once the handling process has begun (after 12 hours), we are unable to cancel the order as it has already been sent to our logistics team. In this case, please follow our return process after receiving the item.

8. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. We only replace items if they are defective or damaged.

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